The front office always seems unorganized. Both times we’ve been here for wellness appointments we have been asked to arrive early in which we do, more than 10min early. We never expect to be pulled back however we are always waiting over 15-30min after the nurse leaves before the doctor comes in. For example we arrived at 9:35am (I mistakenly thought the appointment was for 10) my appt was at 10:20, we were called back around 10 or so, after the nurse left it was 10:20am, the doctor didn’t come in until 10:40am, it is now 11:19am and we’re just leaving. I have worked in a couple of pediatric clinics along with experience as a parent 10yrs and have never had a experience like I have both times. The doctor we’ve seen has always been polite however seems like because my child is on Medicaid that I must be incompetent. When applying for insurance on the marketplace I didn’t have any option as they qualified. However just because a patient has Medicaid doesn’t make it right for them to treat you as if you are incompetent on health or parenting. I will be pushing to get my child on a private insurance to ensure we aren’t treated this way again. It’s unfortunate that people who are on Medicaid are treated as if they are less than someone on private insurance. Maybe it’s the “Texas Medicaid” policy that requires but I shouldn’t be coached on what I should be doing as a parent for my child who is healthy. I could understand if there were concerns of my child’s health/hygiene/care however there wasn’t. We have had Medicaid before and have never been treated this way or felt this way for being on Medicaid. I will be searching for a better clinic for my children. More
